We aim to provide the best possible service at all times, but accept that sometimes things can go wrong. We take complaints seriously, so if you aren’t happy with the service we’ve provided, we would like the opportunity to put that right. So please contact Utilitrack’s Operations Manager in the first instance by post, telephone or email.


Operations Manager

Utilitrack Ltd

1200 Century Way

Thorpe Park Business Park


LS15 8ZA

Tel: 0844 7707808



For any complaints relating specifically to an Energy Supplier these should be raised directly with them. If  the matter isn’t resolved by the supplier to your satisfaction within eight weeks the matter can be escalated to the Energy Ombudsman. There are some issues the ombudsman won’t arbitrate on which are detailed by following the link below.

You can contact the Ombudsman via or by calling 0330 440 1624; alternatively you can write to:-


Ombudsman Services Energy

PO Box 966